Privacy Policy

Last update: 23rd of November 2021

1. Name and Contact Details of the Controller and the Company Data Protection Officer

The following information on data protection applies to data processing by:

foreknown GmbH
Brückenstr. 7
48231 Warendorf

Phone: +49 (0) 251 59083-115

Managing Directors: Andreas grosse Austing, Bernfried Howe

Registration: Amtsgericht Münster, HRB 15392

A company data protection officer is not required.

2. Collection and storage of personal data and type and purpose of use

The legal basis for processing operations in which we obtain consent for a specific processing purpose is always Art. 6 (1) p. 1 lit. a GDPR. Insofar as the processing of personal data is necessary for the performance of a contract (provision of services) to which you are a party, the processing is based on Art. 6 (1) p. 1 lit. b GDPR. The above legal basis also applies in the event of the implementation of pre-contractual measures (e.g., inquiries about our products or services). If our company is subject to a legal (statutory) obligation by which the processing of personal data becomes necessary and which has its basis in Union law or the law of the Member State to which we are subject, the processing is based on Art. 6 (1) sentence 1 lit. c GDPR. Furthermore, the processing may be based on Art. 6 (1) p. 1 lit. d GDPR if vital interests are affected (danger to life and limb and/or disasters). In addition, the legal basis for the processing of personal data may be Art. 6 para. 1 p. 1 lit. f GDPR. In this case, we will inform you separately about our legitimate interest according to Art. 6 para. 1 p. 1 lit. f GDPR.

a) Visit to our Website

When you visit our website, your browser automatically sends information to the server of our website, which is temporarily stored in a so-called log file. This is the following information:

The data is stored until automatic deletion after seven days. We process this data for the following purposes:

The data processing carried out by us is based on Art. 6 para. 1 p. 1 lit. f GDPR as the legal basis. The purposes of data collection listed above justify our legitimate interest. We do not draw any conclusions about your person from the collected data. In addition, we use cookies and analytics services on our website, which are explained in more detail in sections 5 and 6 of this privacy policy.

b) Newsletter Service

According to Art. 6 para. 1 p. 1 lit. a GDPR, explicit consent is required if you wish to receive our newsletter. For the regular sending of the newsletter, we use the email address you provide for this purpose. You do not need to provide any further information to receive the newsletter. You can unsubscribe from our newsletter service at any time. At the end of each newsletter there is a link that you can use to unsubscribe. However, you do not have to use this link. You can also simply send us an e-mail to this effect to

c) Contact Form

On our website there is a contact form, which you can use for questions of any kind. This type of data processing takes place according to Art. 6 para. 1 p. 1 lit. a GDPR with your voluntary consent. A valid e-mail address is required so that we know the sender of the request and can answer it. All other information is voluntary. There is an automatic deletion of all personal data collected by us through the use of the contact form as soon as your request has been completed.

d) Business Processing

If you conclude a distance selling contract with us, the data processing is carried out in accordance with Art. 6 (1) p. 1 lit. b GDPR. In addition, we have a legitimate interest according to Art. 6 para. 1 p. 1 lit. f GDPR in a credit check. The data you provide as part of the conclusion of the contract or during registration, in particular name, address and email address, are necessary for the performance and execution of the contract. The contract cannot be performed without them. You are expressly informed of this in accordance with Art. 13 Para. 2 lit e GDPR. The data will also be passed on to third parties (item 4) if this is absolutely necessary.

3. Storage of Data

The registration data is stored as long as the account exists. If this is deleted, the account data will also be deleted. All data relating to the conclusion of the contract will be stored until the end of the limitation period. The storage of your data is in this respect based on Art. 6 para.1 p.1 lit. b GDPR. The duration of the storage of your data is otherwise based on our commercial and tax retention obligations. In this case, the storage of your data is based on Art. 6 para.1 p.2 lit. c GDPR. If your data is no longer required for the above-mentioned purposes, it will be deleted immediately.

4. Data Sharing

As a matter of principle, your personal data will not be forwarded to third parties. A forwarding only takes place in the following cases:

5. Cookies

Our website uses cookies. Cookies are text files that are placed and stored on a computer system via an Internet browser. They enable Internet pages and servers to recognize and identify your browser. We do not have direct knowledge of your identity through this. Through the use of cookies, we can provide you, the user, with special services that would not be possible without the cookie. The use of temporary cookies facilitates the use of the website, as you do not have to re-enter your access data each time you visit the website, for example. So-called session cookies allow us to see which individual pages of our website you have already visited. These are automatically deleted after you leave our website. We also use cookies for statistical purposes. They record the use of our website and thus we can optimize our offer for you (see section 6). These cookies are automatically deleted after a defined period of time.

The data processed by cookies are necessary for the aforementioned purposes and serve to protect our legitimate interests as well as those of third parties pursuant to Art. 6 (1) p. 1 lit. f GDPR. As a data subject, you can oppose the setting of cookies by our website at any time by means of an appropriate setting of your Internet browser and thus permanently object to the setting of cookies. Cookies that have already been set can be deleted at any time using an Internet browser or other software programs. We would like to point out that deactivating the setting of cookies may mean that you cannot use all the functions of our website.

6. Analysis-Tools and Tracking-Tools

The legal basis for the use of the following tool is Art. 6 para. 1 p. 1 lit. f GDPR. Only with this measure, a demand-oriented design and continuous optimization of our website can be ensured. It also allows us to compile statistics on the use of our website and continuously optimize our offer. These interests are considered legitimate in the sense of the aforementioned provision.

The respective purposes of the data processing and the type of data can be found in the corresponding tracking tool.

We use the open source software Matomo of InnoCraft Ltd, 150 Willis St., 6011 Wellington, New Zealand, (hereinafter "Matomo"), to analyze and statistically evaluate the use of the website. Cookies are used for this purpose (see section 5). The information generated by cookies about website usage is transmitted to our servers and summarized in pseudonymous usage profiles. If individual pages of our website are called up, the following data is stored:

The information is used to evaluate the use of the website and to enable us to design our website in line with requirements. The software runs exclusively on the servers of our website. A storage of the personal data of the users only takes place there. The information is not passed on to third parties.

In no case will the IP address be associated with other data concerning the user. The IP addresses are anonymized so that an assignment is not possible (so-called IP masking).

Your visit to this website will be collected by Matomo web analytics if you do not have the Do-Not-Track (DNT) setting enabled in your browser. Use the following instructions for your browser to learn more about DNT and prevent your visit from being collected:

7. Social Media Plug-ins

No social media plug-ins are used.

8. Support Tools

We offer you the opportunity to use our help and support service. For this purpose, your information such as e-mail address and details of the product will be transmitted to Atlassian. Pty Ltd, Level 6, 341 George Street, Sydney NSW 2000, Australia, a service provider contracted by us and processed by them.

The above processing operations are carried out for the purpose of enabling you to use our help and support service. The processing of the above data also takes place for quality assurance and optimization purposes. This is also our legitimate interest. Insofar as you have given us your consent, the legal basis for the processing of the data is Art. 6 para. 1 p. 1 lit. a) GDPR. Otherwise, the legal basis for the processing of the data is Art. 6 para. 1 p. 1 lit. b) and lit. f) GDPR. Insofar as a transfer of data to the manufacturer of the product takes place, this serves to clarify your inquiry and, if necessary, to exercise and enforce our rights and your rights. This is also our legitimate interest. Insofar as you have given us your consent, the legal basis for the transfer of data is Art. 6 para. 1 p. 1 lit. a) GDPR. Otherwise, the legal basis for the transmission is Art. 6 para. 1 p. 1 lit. b) and lit. f) GDPR.

You can revoke any consent you have given at any time. You can object to the processing of your personal data at any time. However, we would like to point out that you will not be able to use the support service without the processing of these data.

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case when your request has been conclusively processed. Deletion does not take place if further processing and storage of your personal data is necessary in individual cases for the assertion, exercise or defense of legal claims. In this case, we have a legitimate interest in the further processing and storage of your personal data. The legal basis is Art. 6 para. 1 p. 1 lit. f) GDPR. Deletion will also not take place if further storage of your personal data is required due to legal regulations.

Your data will be transferred to servers of the service provider in the EU and processed there. The service provider has undertaken to comply with the standards and regulations of European data protection law.

9. Customer Service Tools

We offer you the opportunity to contact us in various ways on our website. The software "freshSales Suite", a service of freshWorks Inc, 950 S. Delaware Street, Suite 201, San Mateo CA 94403, hereinafter referred to as freshSales, is used. freshSales stores and processes information that has been transmitted to us through active contact via our website.

This includes the following activities:

We use freshSales Suite for marketing and sales purposes, to serve our prospects and customers, to provide them with information about our products and services, and to continuously improve individual features and offerings as well as the user experience. You can find more information from the third-party provider on data protection on the following website:

10. Rights of the Data Subject

The new General Data Protection Regulation (GDPR) has significantly expanded your rights. These are enumerated below and briefly explained with reference to the legal basis.

11. Right of Objection

You also have the right to object according to Art. 21 GDPR. This applies to your personal data that is processed on the basis of legitimate interests pursuant to Art. 6 (1) p. 1 lit. e or f GDPR and insofar as there are grounds for objecting to the processing that arise from your particular situation. If the objection is directed against direct marketing, you have an unrestricted right to object, even without specifying a particular situation. You can assert your right to object and also your other rights, for example, by sending an e-mail to

12. Data Security

For our website, we use the common Secure Socket Layer procedure in conjunction with the highest encryption level supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is encrypted by the closed key or lock symbol in the lower status bar of your browser. It is important to us to protect your data. Therefore, we take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved according to technological development.

13. Existence of automated Decision Making

Automatic decision making or profiling does not take place.

14. Actuality and Change of this Privacy Policy

It may be necessary to adapt this data protection declaration to the further development of our website or to update it due to changed legal requirements. You can find the current data protection declaration for retrieval and printout purposes under the following link: